Deputy Director, Customer Service Institutional HPT Supplies at Kenya Medical Supplies Authority (KEMSA) Full Time

Job Ref. No KEMSA/CS/2022/003

Scope of Work /Duties /Responsibilities

• Developing, implementing and executing customer service strategies within the institutions.
• Marketing Health Products & Technologies to Institutional health facilities;
• Keeping track of orders and selling KEMSA’s products to the Institutional health facilities;
• Processing orders and addressing customers queries and complaints from Institutional health facilities;
• Creating awareness for KEMSA Health Products & Technologies in Institutional health facilities;
• Collating and analyzing the business data;
• Communicating customer requirements to internal departments to ensure that Institutional health facilities’ needs are met;
• Sensitizing Institutional health facilities on availability of HPTs;
• Compiling sales and marketing reports;
• Liaising with Institutional health facilities medical supply matters to ensure continued supply of HPTs; and
• Responding to feedback from Health Care personnel involved in drug management in Institutional Health Facilities on product requirements/performances and service levels.
• Following up on payments for sales already made.
• Conducting and obtaining market intelligence and penetration of new/emerging markets
• Relaying relevant quality related information to QA Manager.
• Providing the relevant accurate input into the demand forecasting process to ensure optimal inventory availability at all times.
• Ensuring that the correct mix of stock is maintained at customer facilities to meet patient needs.
• Establishing and maintain good relationships with the entire clientele

Qualifications

• Bachelor’s degree in any of the following Marketing, Commerce, Pharmacy, or other business/ Health related field from a recognized institution
• Master’s degree in either Business Administration, Marketing or any other equivalent qualification from a recognized institution
• Membership to professional body or Association in good standing where applicable;
• Management Course lasting not less than four (4) weeks from a recognized institution; and
• Demonstrable understanding of the public sector pharmaceutical market and how the public health sector supply chain operates;
• Proficiency in use of MS Office applications and ERP platform; and
• Fulfil the requirements of Chapter Six (6) of the Constitution

Experience

• A minimum period of ten (10) years in relevant work experience and at least three (3) years in a Supervisory position in the Public Service or Private Sector.