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Business Management and Administration
Deputy Director, Customer Service-Specialized Programmes at Kenya Medical Supplies Authority (KEMSA) Full Time
Job Ref. No KEMSA/CS/2022/004
Scope of Work /Duties /Responsibilities
- Developing, implementing and executing customer service strategies within the institutions.
- Marketing Health Products & Technologies to Special Programmes;
- Managing order placement by Special Programmes;
- Keeping track of sales and selling KEMSA’s products to Special Programmes;
- Processing orders and addressing customers queries and complaints from Institutional health facilities;
- Creating awareness for KEMSA Health Products & Technologies in Special Programmes;
- Collating and analyzing the business data;
- Communicating customer requirements to internal departments to ensure that Special Programmes’ needs are met;
- Sensitizing Special Programmes on availability of HPTs;
- Implementing the Authority’s sales and marketing strategies;
- Compiling sales and marketing reports with regard to Special Programmes;
- Liaising with Special Programmes on medical supply matters to ensure continued supply of HPTs; and
- Responding to feedback from Health Care personnel involved in drug management in Special Programmes on product requirements/performances and service levels.
Qualifications
- Bachelor’s degree in any of the following Marketing, Commerce, Pharmacy, or other business/ Health related field from a recognized institution
- Master’s degree in either Business Administration, Marketing or any other equivalent qualification from a recognized institution
- Membership to professional body or Association in good standing where applicable;
- Management Course lasting not less than four (4) weeks from a recognized institution; and
- Demonstrable understanding of the public sector pharmaceutical market and how the public health sector supply chain operates;
- Proficiency in use of MS Office applications and ERP platform; and
- Fulfil the requirements of Chapter Six (6) of the Constitution
Experience
- A minimum period of ten (10) years in relevant work experience and at least three (3) years in a Supervisory position in the Public Service or Private Sector
Method of Application
- Interested candidates are required to submit their duly filled application forms (available on the KEMSA website: www.kemsa.co.ke/careers ) in either
- hard or soft copy formats marked / referenced ‘Job Ref
- Application for the Position of Deputy Director, Acquisition and Disposal – Kenya Medical Supplies Authority’.
- Hard copy applications to be enclosed in plain sealed envelopes marked / referenced
- clearly as above. Interested candidates should not indicate their names on the envelope.
- Please note that successful candidates will be required to submit certified true copies of certificates, testimonials, a detailed CV, and MUST fulfill the requirements of Chapter Six of the Constitution of Kenya 2010 and will be required to attach copies of the requisite documents during interviews.
- Hard Copy Applications can be submitted physically or sent via postal mail and addressed to:
Chief Executive Officer
Kenya Medical Supplies Authority
Commercial Street Industrial Area
P. O. Box 47715 – 00100
NAIROBI, KENYA
- Soft copy applications can be sent via email to recruitment@kemsa.co.ke
- Online applications can be submitted via www.careers.kemsa.co.ke All applications should be submitted and received on or before: 17:00hrs on August 16, 2022.
